Refund & Return Policy – WeightLossEssential.com

At WeightLossEssential.com, customer satisfaction is our top priority. We strive to provide high-quality, authentic, and effective weight loss products with fast worldwide shipping. However, we understand that there may be circumstances where you need to request a refund or return. Please review our Refund & Return Policy below to ensure a smooth process.

Refund Policy

We offer refunds on eligible orders under the following conditions:

✅ Order Cancellation – If you cancel your order before it has been shipped, you are eligible for a full refund.

✅ Damaged or Defective Products – If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or issue a refund.

✅ Non-Delivery – If your package is lost in transit and confirmed undelivered by the carrier, we will reship your order or offer a refund.

✅ Refund Processing – Approved refunds will be processed within 5-10 business days to your original payment method.

🔹 Note: Refunds will not be issued for delays caused by customs, incorrect shipping details provided by the customer, or failure to claim your package from the courier.

Return Policy

Due to the nature of our medical and weight loss products, we maintain strict health and safety regulations. Therefore, **we do not accept returns** on any opened, used, or tampered products.

✅ Eligible Returns – Unopened and unused products may be returned within 14 days of delivery, provided they are in their original, sealed packaging.

✅ Return Shipping – Customers are responsible for return shipping costs, except in cases where we shipped the wrong or defective product.

✅ Approval Process – All returns must be pre-approved by our support team before being shipped back. Please contact us for return instructions before sending any items.

🔹 Important: Any unauthorized returns or items sent back without prior approval will not be accepted or refunded.

How to Request a Refund or Return

To initiate a refund or return, please contact our customer support with the following details:

📩 Email: [info@weightlossessential.com](mailto:info@weightlossessential.com)

📞 Phone: 415 662 3352

💬 Live Chat: Available on our website

Include:

✔ Your full name & order number

✔ Reason for refund/return

✔ Photos of the product (if damaged or incorrect)

Our team will review your request and respond within 24-48 hours with the next steps.

Exceptions & Non-Refundable Items

❌ Opened or used products (for health and safety reasons)

❌ Failure to follow storage/use instructions resulting in product damage

❌ Incorrect shipping addresses provided by the customer

❌ Custom clearance delays or refusals in your country

Need Help?

We are always here to assist you! If you have any questions about our refund and return policy, please reach out to our support team.

Thank you for choosing WeightLossEssential.com – We appreciate your trust in us! 🚀💙